Help? I am un able to add a profile picture to m..

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Help? I am un able to add a profile picture to my account. Every time I click on the edit button and then add. It never works, it always has a popup saying 'unknown error occurred.' Sometimes the app even shuts down on my ipad or my phone. I do not really have access to a computer sadly :/ because the one I have is such an old laptop it does not have internet. I've restarted my devices, and it still won't work. What sould I do?